ofsted can do unannounced visits. Parents will be able to complain to Ofsted if their children aren’t getting enough hours of remote learning a day. We will not normally consider any complaint submitted after these deadlines. We will base our handling of your complaint on what is submitted in the form. Complain about a school - complaints process, when to complain to the Department for Education, the Education Funding Agency or Ofsted. If it has not been possible to reach a firm decision on an issue, we will explain the reasons for this. What other areas are excluded? Parents can ask to speak to inspectors during the inspection. All content is available under the Open Government Licence v3.0, except where otherwise stated, Complain about a provider Ofsted inspects or regulates, ‘Information for parents about Ofsted’s role in regulating childcare’, complain to the Education and Skills Funding Agency (ESFA), raise concerns about children’s social care with Ofsted, raise a formal complaint using our online form, other procedures for disclosure of information held by Ofsted under the Freedom of Information Act 2000 or Data Protection Act 2018, First-tier Tribunal (Health, Education and Social Care Chamber), Independent Complaints Adjudication Service for Ofsted (, Parliamentary and Health Service Ombudsman, Coronavirus (COVID-19): guidance and support, Check how the new Brexit rules affect you, Transparency and freedom of information releases, judge how well a school responded to a complaint, mediate or resolve disputes between you and the school, consider complaints if there are other legal ways to pursue them (for example, complaints about admissions or providing education for individual pupils with special educational needs), deal with your complaint fairly, thoroughly and efficiently, acknowledge if we have made a mistake and take steps to put matters right, learn from complaints to improve the way we work, the outcome being published (if there is one), the regulatory event (if there is no published outcome). 11. In fact, only schools, childcare providers, (or certain other institutions) inspected by Ofsted can make a protest online. You need to follow the organisation’s complaints procedure. Ofsted inundated with praise for remote learning after Gavin Williamson urged parents to complain. However, the deluge of emails – which has doubled since Friday – could mean a “genuine safeguarding risk takes longer to be resolved”, an Ofsted director said. If you have recently been inspected, in most cases you should raise any comments or concerns about the process within the timeframe specified once you have received your draft inspection report. If your concerns about Ofsted’s work have not been resolved informally as set out in Step 1, you can raise a formal complaint using our online form. There is a boy in my DD reception class who has limited understanding. Find out more about how to raise concerns about children’s social care with Ofsted. Parents will be given new powers to anonymously report schools to Ofsted for failing to give their children a decent education, it is revealed today. The response will link together similar issues for conciseness and clarity, and will provide a conclusion on whether each main aspect of your complaint has been upheld. Ofsted 2 Rivergate Temple Quay Bristol BS1 6EH The Information Commissioner. Ofsted has pulled in extra staff to sort through an influx of more than 10,000 emails following a campaign to report schools to the watchdog for the good work they are doing. If you think a child is at risk, contact the children’s social care team at their local council or call your local police on 101. Where a parent has concerns about a school, they can find more information about when and how to complain, the type of complaints Ofsted is able to act upon and the action it can take here. Please do not use this form to complain about a provider that Ofsted inspects or regulates. The quality of the leadership and management e.g. You can whistleblow concerns about leadership and/or governance to various places. This one-day training is designed specifically for local authority staff, providing an overview of the special educational needs and disability (SEND) legal framework, as well as other related areas of the law. You didn't know your husband was reporting it to Ofsted, so if it does cause trouble at work you can say that you were not aware until your husband told you about it by which time he had already reported it. Since you want to contact the FBI, I’ll take as a given you’re in the U.S., if you’re not it’s even easier. The response will include an explanation of any steps that we will take as a result of the internal review. You’ve accepted all cookies. They will inform you whether they plan to investigate or not. If complaining to Ofsted is not appropriate – for example, because the matter is serious and urgent – you may need to consider judicial review. How to make a complaint to Ofsted about services we inspect and/or regulate, or about Ofsted’s representatives or service. Can I complain to Ofsted about an individual pupil issue? We use cookies to collect information about how you use GOV.UK. Split into two half-day training courses, this training covers 'refusal to assess' and 'refusal to issue a plan' appeals, or 'appeals against the contents of a plan' and 'appeals against the name of a school'. This process is set out in our guidance for each different type of inspection. We welcome comments and suggestions about our work, using feedback to improve what we do and how our representatives carry out their roles. As a rule, the essence of the problem must relate to (either): The actual inspection process itself. We will consider any concerns you have raised when we finalise your report. If you are a third party, you should raise any queries directly with the provider. Our powers relate to ‘whole-school’ issues as set out below. If your complaint is about an inspection or regulatory event, the internal review will normally include a scrutiny panel with a sector representative external to Ofsted. We will share information from your complaint with people whose actions you have complained about, relevant Ofsted staff who need it to do their job and other Ofsted teams and/or external agencies as appropriate. Ofsted will use the personal data you give us to handle your complaint. You can find out more about this aspect of our work at: www.ofsted.gov.uk/contact-us/how-complain. The adjudicator will review our handling of your complaint. However, it can: Generally Ofsted will need to give a parent’s name to the school or early years setting to investigate properly, which may affect their relationship with the school. If you want to give feedback on how we handled your complaint, please refer to the details provided at the end of our complaint response letters. If we receive multiple complaints about the same issue, we may consider these together and provide a single response. The first step is always to raise any issues with the school, service or provider by completing their full complaints procedure. This helps us determine if these services are providing children and young people with good experiences and helping them progress.We cannot investigate individual concerns or grievances that you might have with the social care provider, such as employment matters or contractual disputes. We do, for example, have powers to deal with complaints about settings that Ofsted regulates, such as childcare providers and children’s homes. An appeal is ongoing and will not investigate cases to do with individual.... Still not happy, complain to the Department for Education, the Funding... 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